Client Bill of Rights

HAVEN strives to provide free and confidential services to people impacted by domestic and sexual violence and stalking, regardless of gender, age, health status (including HIV-positive), physical, mental, or emotional ability, sexual orientation, gender identity/expression, socio-economic status, race, national origin, immigration status, or religious or political affiliation.  This infers a thoughtful plan for outreach to diverse communities, i.e. outreach is a service to which all prospective clients have a right.

• You have the right to respectful treatment.

• You have the right to know and understand all the rules of HAVEN by which you must abide.

• You have the right to make your own decisions, within the rules and policies of the HAVEN.

• You have the right to access your individual records.

• You have the right to give suggestions and input on all programs and services, to have that input heard, and to receive feedback on it.

• You have the right to have your individual information/records kept confidential according to NH RSA 173-C. You can ask HAVEN staff about your rights under NH RSA 173-C.

• You have the right to make a complaint about the services you received. HAVEN has an Open Door Policy regarding complaints or concerns about services.  If resolution cannot be reached, it is your right to address concerns or complaints at the next supervisory level.

1. Share your concerns about services directly to the staff person.
2. Direct concerns to the Manager of Client Services.
3. Report concerns to the Program Director.

Grievance Procedure
Any person who believes that his or her rights as a client of this agency has been violated should contact the Program Director in writing.  If this course of action does not prove to be satisfactory, please contact the Executive Director next for resolution, and then to the Board of Directors for further attention to your concerns.