Job Openings

POSITION DESCRIPTION

The HAVEN Case Manager is responsible for assisting survivors of domestic and sexual violence in obtaining or maintaining safe, permanent housing in their communities, utilizing the Housing First Model. Housing First is a national model and contains the following elements: focus on survivor-driven advocacy, housing stability, community engagement and flexible financial assistance.

RESPONSIBILITIES

Housing

• Manage referrals through Housing First, Rapid Re-Housing, HAVEN at the Falls and OVW.
• Assist survivors in completing applications for housing programs, including and not limited to those above and housing authorities, public housing and private landlords.
• Provide mobile case management and advocacy services.
• Identify housing resources in the communities served by HAVEN.
• Build relationships with landlords, public housing authorities, local welfare officials and community programs.
• Assist families with establishment of financial goals and financial planning toward the goal of obtaining permanent housing, through financial literacy, and other supports.
• Assist families with collateral needs related to locating safe and permanent housing, including job readiness, life skills development, benefits, and childcare.
• Facilitate agreements between families seeking permanent housing and landlords.
• Assess needs and prioritize requests for flexible funding assistance for families enrolled in Housing First program.
• Educate community members and partners on the dynamics of domestic violence and the need for community support to ensure victims’ success in creating safe lives for themselves and their children.
• Attend agency staff meetings, in-service training, OVW training and Coalition-facilitated meetings for Housing First advocates statewide.
• Perform duties as outlined in Housing First grant, secured by the New Hampshire Coalition Against Domestic and Sexual Violence and HAVEN.
• Assist with record keeping of all financial data for grant purposes and OVW reporting.
• Comply with data collection and record-keeping requirements.

Client Services

• Comply with data collection and record-keeping requirements.
• Provide crisis hotline coverage on a specific schedule and as requested.
• Assist client services with accompaniments to court/CAC/hospital when available.
• Participate in the staff on-call rotation and provide direct services to clients as needed while on call.

Other

• Participate in and assist with other agency activities including outreach and events.
• Some nights and weekend work may be required.
• Assist in special projects and assignments as required for the effective operation of the agency.

QUALIFICATIONS

Valid driver’s license and automobile insurance required.

EDUCATION: Bachelor's Degree and/or 3 years of relevant experience required.

SKILLS: Effective communication and organizational skills required; Crisis intervention and advocacy skills preferred. Ability to work effectively with people of various social and economic status, as well as emotionally upset, ill, disabled, elderly and, at times, hostile people. Ability to build and maintain positive relationships with landlords and community partners. Case management skills, including building a rapport, maintaining healthy boundaries, keeping appropriate records, having the ability to think outside of the box and attention to detail are a must.

KNOWLEDGE: Understanding of issues relating to crisis intervention; sexual and domestic violence; and challenges of a community-based crisis center and emergency shelter.

TRAITS: Adaptable, flexible, compassionate, culturally sensitive, non-judgmental, able to present oneself in a professional manner, ability to work under minimal supervision and use independent judgment, team player and passionate about the issues of sexual and domestic violence.

Physical and psychological demands:

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• Must be physically and mentally capable of performing multiple tasks (such as phone calls, computer work, attending meetings) under stressful situations and able to consistently function well in a fast paced environment.
• Must be capable of using a visual display terminal with keyboard, repetitively use his/her wrist, elbow and shoulder.
• Must be able to climb multiple flights of stairs, and lift or move up to 20 pounds.
  
  

Status of Position

40 HOURS PER WEEK - Night and weekend work will be required.   

NON-EXEMPT Salary – Benefits Eligible        

REPORTS to Shelter/Housing Manager

Status: Benefits Eligible – Salary Non-Exempt Pay: $47,000.00 per year

Interested candidates, please send a cover letter and resume to info@havennh.org

Interested candidates should submit cover letter and resume

RESPONSIBILITY

This position manages all aspects of the Client Services Program. Ensure that programs and activities are consistent with the agency's mission and values. Promote an atmosphere of unity and empowerment for staff, volunteers and those served by the agency.

ACTIVITIES

Program Management:

• Oversees Crisis Services Teams
• Partner with Shelter Manager, Housing Manager, Outreach Manager, and all other HAVEN managers as required to ensure effective ethical communication, collaboration, and teamwork.
• Monitor the quality and effectiveness of all Client Services programs and develop strategies for improvement.
• Develop protocols and procedures to operate Client Services within the policies and mission of the organization.
• Interview/screen interns and participate in the hiring of Client Services Staff.
• Oversee accurate data tracking for victim services and work with Client Services Director to ensure up-to-date statistics and reports, including VOCA and SASP.

Supervision:

• Provide support and guidance to staff and volunteers to help them maximize their potential.
• Supervise direct report staff including annual performance reviews.
• Provide monthly supervision to Night Staff.
• Help develop, update, and participate in agency training for new advocates.
• Oversees the Internship Program and provides guidance to Internship Supervisors.

Provision of Client Services:

• Develop and manage the Client Direct Services coverage plan for the agency.
• Provide Client Direct Services coverage as needed including hotline, chat, occasional accompaniments to court, CAC, law enforcement and hospital during office hours.
• Oversee the coordination and provision of agency support groups.
• Assist with the provision of professional training to area service providers.
• Provide staff backup for night and weekend coverage on a rotating basis with other staff.

Community Liaison:

• Develop and maintain professional partnerships with multi-disciplinary team members such as law enforcement agencies, CAC’s, County Attorneys, etc.
• Identify resources within the community and maintain good working relationships with community programs.
• Participate in local SART, SANE, LAP and High-Risk Teams
• Attending local committee meetings as assigned by the Client Services Director.

OTHER

• Assist in special projects and assignments as required for the effective operation of the agency.
• Attend monthly Management Team Meetings.
• Participate in agency outreach events as needed.

QUALIFICATIONS

EDUCATION: Bachelor’s degree or 3 years of relevant experience required.

SKILLS: Strong management and supervisory skills. Experience with supervising staff and/or volunteers required. Demonstrated written and oral communication skills with strong computer proficiency. Crisis intervention, group facilitation and trauma informed advocacy skills preferred. Must complete 32-hour agency training upon hire.

KNOWLEDGE: Solid understanding of issues relating to sexual and domestic violence, crisis intervention and challenges of a community-based crisis center.

TRAITS: Flexible, compassionate, dedicated, ability to stay calm under pressure and present oneself in a professional manner; culturally sensitive; ethical communication, team player.

From Haven’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people’s lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone’s responsibility. Diversity, Equity, and Inclusion relate to and are inextricably linked with all aspects of HAVEN’s mission to end violence and change lives and how we aim to do this vital work. A commitment to issues of DEI positions HAVEN to improve the quality of the experience for our staff, volunteers, clients and community.

STATUS OF POSITION

40 HOURS PER WEEK - EXEMPT Salaried Position – Benefits Eligible LEVEL: Manager REPORTS TO: Client Services Director LOCATION: Main office is in Rochester with travel to our other locations as needed.

Job Type: Full-time

Pay: From $52,500.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8-hour shift
• Monday to Friday
• Weekends as needed

Work Location: In person