Job Openings
From Haven’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people’s lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone’s responsibility. Diversity, Equity, and Inclusion relate to and are inextricably linked with all aspects of HAVEN’s mission to end violence and change lives and how we aim to do this vital work. A commitment to issues of DEI positions HAVEN to improve the quality of the experience for our staff, volunteers, clients and community.
HAVEN Manager of Client Services
RESPONSIBILITY
This position manages all aspects of the Client Services Program. Ensure that programs and activities are consistent with the agency's mission and values. Promote an atmosphere of unity and empowerment for staff, volunteers and those served by the agency.
ACTIVITIES
Program Management:
• Oversees Crisis Services Teams
• Partner with Shelter Manager, Housing Manager, Outreach Manager, and all other HAVEN managers as required to ensure effective ethical communication, collaboration, and teamwork.
• Monitor the quality and effectiveness of all Client Services programs and develop strategies for improvement.
• Develop protocols and procedures to operate Client Services within the policies and mission of the organization.
• Interview/screen interns and participate in the hiring of Client Services Staff.
• Oversee accurate data tracking for victim services and work with Client Services Director to ensure up-to-date statistics and reports, including VOCA and SASP.
Supervision:
• Provide support and guidance to staff and volunteers to help them maximize their potential.
• Supervise direct report staff including annual performance reviews.
• Provide monthly supervision to Night Staff.
• Help develop, update, and participate in agency training for new advocates.
• Oversees the Internship Program and provides guidance to Internship Supervisors.
Provision of Client Services:
• Develop and manage the Client Direct Services coverage plan for the agency.
• Provide Client Direct Services coverage as needed including hotline, chat, occasional accompaniments to court, CAC, law enforcement and hospital during office hours.
• Oversee the coordination and provision of agency support groups.
• Assist with the provision of professional training to area service providers.
• Provide staff backup for night and weekend coverage on a rotating basis with other staff.
Community Liaison:
• Develop and maintain professional partnerships with multi-disciplinary team members such as law enforcement agencies, CAC’s, County Attorneys, etc.
• Identify resources within the community and maintain good working relationships with community programs.
• Participate in local SART, SANE, LAP and High-Risk Teams
• Attending local committee meetings as assigned by the Client Services Director.
OTHER
• Assist in special projects and assignments as required for the effective operation of the agency.
• Attend monthly Management Team Meetings.
• Participate in agency outreach events as needed.
QUALIFICATIONS
EDUCATION: Bachelor’s degree or 3 years of relevant experience required.
SKILLS: Strong management and supervisory skills. Experience with supervising staff and/or volunteers required. Demonstrated written and oral communication skills with strong computer proficiency. Crisis intervention, group facilitation and trauma informed advocacy skills preferred. Must complete 32-hour agency training upon hire.
KNOWLEDGE: Solid understanding of issues relating to sexual and domestic violence, crisis intervention and challenges of a community-based crisis center.
TRAITS: Flexible, compassionate, dedicated, ability to stay calm under pressure and present oneself in a professional manner; culturally sensitive; ethical communication, team player.
From Haven’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds who share a passion for improving people’s lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone’s responsibility. Diversity, Equity, and Inclusion relate to and are inextricably linked with all aspects of HAVEN’s mission to end violence and change lives and how we aim to do this vital work. A commitment to issues of DEI positions HAVEN to improve the quality of the experience for our staff, volunteers, clients and community.
STATUS OF POSITION
40 HOURS PER WEEK - EXEMPT Salaried Position – Benefits Eligible LEVEL: Manager REPORTS TO: Client Services Director
LOCATION: Main office is in Rochester with travel to our other locations as needed.
Job Type: Full-time
Pay: From $51,600.00 per year
Benefits:
• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Paid time off
• Vision insurance
Schedule:
• 8 hour shift
• Monday to Friday
• Weekends as needed
Work Location: In person
Interested candidates should submit a cover letter and resume to louise@havennh.org
HAVEN FVPS Advocate
RESPONSIBILITIES
The Family Violence Prevention Specialist Advocate (FVPS) works in tandem with our Client Services Team to provide trauma informed advocacy to individuals impacted by domestic and sexual violence. In addition, the FVPS acts as a Liaison to the Division of Child, Youth and Families (DCYF) working to improve interventions with families experiencing a co-occurrence of domestic violence and child abuse/neglect in order to maximize their safety and well-being.
FVPS - Direct Client Services: (20 hours per week)
Provide direct service advocacy to clients on 24 hr. crisis line during office hours.
Accompany clients to courts, child advocacy centers, police stations, and hospitals.
Provide clients appropriate resources and referrals to other agencies.
Provide on-call staff backup for night, weekend and holiday coverage on a rotating basis with other staff.
Other duties as needed.
FVPS - Liaison with DCYF (20 hours per week):
Works in a collaborative partnership with DCYF caseworkers to identify domestic violence in families where allegations of child abuse/neglect have been made.
Provides ongoing, confidential advocacy and support to DV victims and their families.
Provides consultation to DCYF throughout the duration of domestic violence related cases.
Provide consultation and training to DCYF case workers
Accompany clients to DCYF court hearings.
Attend relevant agency, DCYF and Coalition meetings and trainings.
Flexibility to travel throughout Rockingham County (mileage provided).
QUALIFICATIONS
EDUCATION: Bachelor’s degree and related experience.
SKILLS: Crisis intervention and trauma informed advocacy skills, strong communication skills, and experience in a social service environment preferred. Must be culturally sensitive and able to work non-judgmentally with a wide range of personalities and backgrounds. Must complete 30-hour advocacy training prior to the provision of direct services.
KNOWLEDGE: Understanding of issues relating to sexual and domestic violence and challenges of a community-based crisis center. Knowledge of local community resources.
TRAITS: Flexible, adaptable, professional, compassionate, dedicated, maintain healthy boundaries, passionate about the issue of sexual and domestic violence; able to work independently and collaboratively with our client services team and community partners.
A valid driver’s license, reliable transportation and proof of auto insurance required. Completion of Criminal and Driver’s Record Check required for hire.
From Haven’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Diversity, Equity, and Inclusion relate to and are inextricably linked with all aspects of HAVEN’s mission to end violence and change lives and how we aim to do this vital work. A commitment to issues of DEI positions HAVEN to improve the quality of the experience for our staff, volunteers, clients and community.
STATUS OF POSITION
Reports to: Manager of Youth and Family Services
Location: Rochester, Portsmouth and Remote
Hours per week: 40
Status: Benefits Eligible – Salary Non-Exempt $45,760.00
Job Type: Full-time
Pay: $45,760.00 per year
Benefits:
403(b)
403(b) matching
Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Schedule:
8-hour shift
Monday to Friday
Weekends as needed
Work Location: In person
Interested candidates should send a cover letter and resume to: karen@havennh.org
For More Information
For more information: info@havennh.org
Development: development@havennh.org
Outreach: outreach@havennh.org
Education: education@havennh.org
CHAT WITH AN ADVOCATE
Not safe to call or would you like increased privacy and anonymity? HAVEN offers a confidential private chat feature Mondays through Fridays from 9am-4pm. *Weekends and holidays excluded.
