Job Openings

Client Services Advocate

POSITION DESCRIPTION

The Client Services Advocate is responsible for providing direct services to support our clients throughout HAVEN’s service area of Rockingham & Strafford Counties.

RESPONSIBILITIES

CLIENT SERVICES:

• Answer the agency’s 24-hour support line and provide direct services to in-person appointments or walk-in clients during office hours.
• Accompany clients at hospitals, legal settings, Child Advocacy Centers and police stations, during office hours.
• Provide follow-up services to night and weekend callers.
• Provide on-going services based on client needs.
• Assist with Support Groups and other Client Service Programs as needed.
• Provide staff backup for night and weekend coverage on a rotating basis with other staff.
• Participate in office closure or holiday direct coverage shifts on a rotating basis, as needed.
• Complete accurate data entry and documentation of client services provided per agency policy/procedure
• Participate in regular supervision meetings, client services team meetings and full staff meetings.
• Maintain communication and coordination with other HAVEN departments.
• Supervise and evaluate interns, as needed.
• Assist in special projects and assignments as required for the effective growth and operations of the agency.
• Participate in the outreach efforts of the agency, including tabling and events.

OTHER

QUALIFICATIONS:

Valid driver’s license, automobile insurance, and ability to travel throughout Rockingham and Strafford County required. Completion of Criminal and Driver’s Record Check required for hire.

EDUCATION: Associate degree and/or two years of relevant experience required. Crisis center advocacy experience preferred. Must complete 30-hour advocate training prior to provision of direct services.

SKILLS: Strong written and verbal communication skills. Ability to maintain agency required confidentiality and deal appropriately with sensitive matters. Highly organized with attention to detail. Crisis intervention and advocacy skills preferred.

KNOWLEDGE: Understanding of issues relating to sexual and domestic violence. Knowledge of local community resources. Experience in operating computers utilizing Word, Excel, and Microsoft Outlook/Teams preferred.

TRAITS: Flexible schedule, compassionate, dedicated, able to maintain healthy boundaries, passionate about the issue of sexual and domestic violence, professional, culturally sensitive and a team player.

From Haven’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people’s lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility. Diversity, Equity, and Inclusion relate to and are inextricably linked with all aspects of HAVEN’s mission to end violence and change lives and how we aim to do this vital work.  A commitment to issues of DEI positions HAVEN to improve the quality of the experience for our staff, volunteers, clients and community. 

Status of Position

40 HOURS PER WEEK – Rochester/Portsmouth, NH, some remote work

NON-EXEMPT Salaried – Benefits Eligible

REPORTS to Client Services Supervisor or Client Services Manager

SALARY: $47,132.80/Annually

Please submit your cover letter and resume to info@havennh.org 

HAVEN Elementary Educator/Puppeteer

HAVEN is dedicated to eliminating domestic and sexual violence through education, support, and social change. Our mission is to prevent sexual assault, domestic violence, and stalking, and to support and empower all women, men, non-binary and transgender adults, youth and families to heal from abuse and rebuild their lives.

The HAVEN Violence Prevention Education team presents our Safe Kids Strong Teens programs in K-12 classrooms. Our interactive workshops use large and small group activities, multi-media presentations, classroom discussion, and puppets (for K-4). HAVEN Educators use knowledge of the cultural and social causes of sexual and domestic violence to lead prevention efforts in schools in Rockingham and Strafford Counties in New Hampshire. In the classroom, HAVEN Educators teach children help-seeking skills, change knowledge and attitudes about violence, and encourage pro-social behaviors.

RESPONSIBILITIES

As a member of a two-person team you will:

• Co-present Personal Body Safety programs in K-5th grade classrooms.
  • K-4 presentations use puppets to teach and reinforce safety rules
  • 5th grade Boundaries presentation uses discussion and storytelling
• Travel daily to schools throughout Rockingham and Strafford Counties in New Hampshire
• Gather and bring all necessary presentation materials to schools
• Utilize appropriate classroom management strategies
• Maintain professional conduct while a guest in schools
• Work closely with school staff
• Assist with supervision of Education volunteers and interns while in classrooms
• Maintain and respect confidentiality of all schools/students we serve
• Attend monthly Pathways events and Camp HOPE, our weeklong overnight camp in the summer
• Maintain an inventory of supplies and materials
• Collect presentation data
• Attend staff meetings
• Present to parents, professionals, community members, and local agencies as needed
• Assist at outreach and fundraising events as needed
• Assist in special projects and assignments as required for the effective operation of the agency

As a member of the Education team you will also:

Attend monthly Pathways events and Camp HOPE, our weeklong overnight camp in the summer

· Maintain an inventory of supplies and materials

· Collect presentation data

· Attend staff meetings

· Present to parents, professionals, community members, and local agencies as needed

· Assist at outreach and fundraising events as needed

· Assist in special projects and assignments as required for the effective operation of the agency

QUALIFICATIONS

EDUCATION: Bachelor’s degree and/or related work experience.

REQUIRED SKILLS: Experience working with elementary-aged children. Excellent oral communication skills and public speaking. Experience facilitating discussions with both small and large groups. Ability to memorize material.

HELPFUL SKILLS: Teaching/puppeteering/performance/improvisation/camp counselor background. Knowledge related to issues of sexual, domestic, teen dating, and gender- based violence, particularly as they affect young people. Understanding of child growth and development. Familiarity with best practices related to prevention education.

TRAITS: Professional and punctual. Flexible and adaptable. Ability to work both individually and as part of a team. Patient. A good communicator. Able to take feedback.

Nondiscriminatory and culturally sensitive. Organized and attentive to detail.

Requires a valid driver’s license, proof of insurance, and reliable personal transportation for travel to schools throughout Rockingham and Strafford Counties in New Hampshire.

Mileage reimbursement provided.

From HAVEN’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Diversity, Equity, and Inclusion relate to and are inextricably linked with all aspects of HAVEN’s mission to end violence and change lives and how we aim to do this vital work. A commitment to issues of DEI positions HAVEN to improve the quality of the experience for our staff, volunteers, clients and community.

STATUS OF POSITION

HOURS PER WEEK: 40

Salaried Non-Exempt: $47,132.80/year

Benefits Eligible (Medical/Dental/Retirement Match/PTO) REPORTS TO: Education & Camp Hope Director

Interested candidates, please send a resume and cover letter to info@havennh.org