Job Openings

Client Services Advocate

POSITION DESCRIPTION

The Client Services Advocate is responsible for providing direct services to support our clients throughout HAVEN’s service area of Rockingham & Strafford Counties.

RESPONSIBILITIES

CLIENT SERVICES:

• Answer the agency’s 24-hour support line and provide direct services to in-person appointments or walk-in clients during office hours.
• Accompany clients at hospitals, legal settings, Child Advocacy Centers and police stations, during office hours.
• Provide follow-up services to night and weekend callers.
• Provide on-going services based on client needs.
• Assist with Support Groups and other Client Service Programs as needed.
• Provide staff backup for night and weekend coverage on a rotating basis with other staff.
• Participate in office closure or holiday direct coverage shifts on a rotating basis, as needed.
• Complete accurate data entry and documentation of client services provided per agency policy/procedure
• Participate in regular supervision meetings, client services team meetings and full staff meetings.
• Maintain communication and coordination with other HAVEN departments.
• Supervise and evaluate interns, as needed.
• Assist in special projects and assignments as required for the effective growth and operations of the agency.
• Participate in the outreach efforts of the agency, including tabling and events.

OTHER

QUALIFICATIONS:

Valid driver’s license, automobile insurance, and ability to travel throughout Rockingham and Strafford County required. Completion of Criminal and Driver’s Record Check required for hire.

EDUCATION: Associate degree and/or two years of relevant experience required. Crisis center advocacy experience preferred. Must complete 30-hour advocate training prior to provision of direct services.

SKILLS: Strong written and verbal communication skills. Ability to maintain agency required confidentiality and deal appropriately with sensitive matters. Highly organized with attention to detail. Crisis intervention and advocacy skills preferred.

KNOWLEDGE: Understanding of issues relating to sexual and domestic violence. Knowledge of local community resources. Experience in operating computers utilizing Word, Excel, and Microsoft Outlook/Teams preferred.

TRAITS: Flexible schedule, compassionate, dedicated, able to maintain healthy boundaries, passionate about the issue of sexual and domestic violence, professional, culturally sensitive and a team player.

From Haven’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people’s lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility. Diversity, Equity, and Inclusion relate to and are inextricably linked with all aspects of HAVEN’s mission to end violence and change lives and how we aim to do this vital work.  A commitment to issues of DEI positions HAVEN to improve the quality of the experience for our staff, volunteers, clients and community. 

Status of Position

40 HOURS PER WEEK – Rochester/Portsmouth, NH, some remote work

NON-EXEMPT Salaried – Benefits Eligible

REPORTS to Client Services Supervisor or Client Services Manager

SALARY: $47,132.80/Annually