Call our 24-Hour Confidential Support: 1-603-994-7233
Chat is available Monday-Friday 9am-4pm Except on Holidays
All in-person advocacy is by appointment only. To make an appointment please call the hotline.

24-Hour Support Line

1-603-994-SAFE (7233)
Free and Confidential Support

Main Office

20 International Drive, Suite 300 Portsmouth, NH 03801
Business Line: 1-603-436-4107
In-person advocacy is by appointment only.

Chat with an Advocate

Click "Chat Now" to talk with a confidential advocate Monday- Friday│9 am- 4 pm

From Haven’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people’s lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone’s responsibility. Diversity, Equity, and Inclusion relate to and are inextricably linked with all aspects of HAVEN’s mission to end violence and change lives and how we aim to do this vital work.  A commitment to issues of DEI positions HAVEN to improve the quality of the experience for our staff, volunteers, clients and community. 

Please reach out Tina@havennh.org with a resume and cover letter for the position.

Night Staff

RESPONSIBILTY

This position works remotely to provide supervision and support to on-call advocates and to provide direct client services, including in-person support, when necessary, for night, weekend, and holiday coverage.

 

ACTIVITIES

  • Coordinate with the Supervisor of Crisis Services on all aspects of service provision.
  • Check in and provide supervision, information, support and debriefing to the volunteer advocates on-call for the hotline, and for police and hospital accompaniments as per the Night Staff Guidelines.
  • Provide confidential advocacy for hotline calls, police and hospital accompaniments, when necessary. Call for Staff Backup to cover Night Staff duties, if called out.
  • Address any issues or problems that arise with our answering service with the Staff Backup on duty.
  • Contact Staff Backup or Manager Backup for support or questions when needed.
  • Respond to requests for accompaniments from police stations and hospitals by gathering pertinent information and sending out the on-call advocate, then checking-in and debriefing with the on-call advocate upon their return. If there is no advocate available, the Night Staff will go out instead and call Staff Back up to cover the hotline.
  • Respond to Lethality Assessment Protocol (LAP) calls from Police.
  • Collaborate with Shelter staff (when on duty) on shelter assessments and other shelter issues.
  • Reach out to Shelter Manager, Staff Backup, or Manager Backup for assistance in emergency situations that may arise when the HAVEN shelter is not staffed.
  • Check in with the Supervisor of Crisis Services to provide a shift update and/or to relay any follow-up services needed for the next business day.
  • Input all client information into database in a timely manner.

 

 

OTHER

  • Attend regularly scheduled Night Staff meetings and trainings needed to maintain advocate certification.
  • Participate in supervision sessions with the Supervisor of Crisis Services.
  • When possible, attend the Night Staff Panel at core advocate training sessions.
  • Encouraged participation in Quarterly Staff Meetings.
  • Encouraged participation in outreach activities and special events.

 

QUALIFICATIONS

 

EDUCATION:  Associate Degree and/or three years related experience required.

SKILLS:  Effective communication skills, mentoring skills, ability to exercise good judgment and possess critical thinking skills, crisis intervention and advocacy skills. Must complete 30-hour advocacy training prior to the provision of direct services. Note: Specialized training for Night Staff is provided following completion of advocacy training.

KNOWLEDGE:  Understanding of and sensitivity to the dynamics and effects of domestic abuse and sexual assault.  Knowledge of local community resources.

TRAITS:  Ability to work independently, flexible, team player, compassionate, dedicated, maintain healthy boundaries, professional, be culturally sensitive and passionate about the issue of sexual and domestic violence.

STATUS OF POSITION

HOURS:  On-call Nights, Weekends and Holidays, Shifts are typically 10- or 12-hour shifts

Hourly position – Per Diem –   Non-Benefits Eligible

$80/shift $20.00/per hour

REPORTS TO: Supervisor of Crisis Services

HAVEN Data Systems Manager

RESPONSIBILITY

This position coordinates, plans, and leads information Data Systems related activities for the agency.  The HAVEN Data Systems Manager ensures that the agency’s computer systems, telecommunications systems, statistical databases and other electronic support systems satisfy the agency’s current needs and support future growth. 

 

Activities

 

Data Management:

  • Liaison for HAVEN’s database through third-party means of support. This includes coordination with vendors who provide or support for the database.
  • Training staff on the use and functionality of HAVEN databases.
  • Maintaining client data and statistics and producing the monthly, quarterly, annual reports required by the various entities, departments, and Directors.

 

 

Operations:

  • Liaison for HAVEN’s information systems, through third-party means of support. This includes computers, databases, phones, printers, and coordination of vendors who provide or support those devices and services.  Facility security systems are managed by the Office Manager and Shelter Manager.
  • Accomplishing the above includes, but is not limited to:
    • Training staff on the use and functionality of hardware and software used in their daily work.
    • Manages IT inventory, including researching, inventorying, maintenance, replacement schedule, and disposal.
    • Ensuring software licensing laws are followed and maintaining all software licenses and renewals.
  • Liaising with senior managers and IT professionals about technology issues and needs.
    • Testing and modifying systems to ensure that that they operate reliably.
    • Scheduling upgrades
    • Light IT/Network tasks

 

 

Project Management:

  • Plan, organize and coordinate projects pertaining to maintenance and upgrade of information technology and electronic support systems to increase productivity, reduce costs, or support future growth, as directed by the Director Team.
  • Stay up to date with relevant new technologies and work closely with all departments to assess technology needs and identify matching solutions.
  • Provide regular guidance and training to all staff.

 

Other:

  • Assist in special projects and assignments as required for the effective operation of the agency.

 

 

Qualifications
  • Skills: Strong problem-solving and project management skills. Demonstrated written and oral communication skills with computer proficiency across multiple system types.
  • Knowledge: Proficiency in methods of process standardization and continuous improvement.  Understanding of issues relating to crisis intervention, sexual and domestic violence preferred.
  • Traits: Highly organized and strong attention to detail. Ability to multi-task in a fast-paced environment and manage multiple deadlines. Ability to work independently and as part of a team, and be self-motivated.  Commitment to the mission of HAVEN to end violence and change lives.
Status of Position

40 HOURS PER WEEK – EXEMPT Salaried Position – Benefits Eligible

LEVEL: Senior Manager

REPORTS TO: Finance & Administration Director

HAVEN Development Director

The Development Director provides mission-driven leadership and strategy in all aspects of fundraising including campaigns, events, communications, prospect research, and donor stewardship. The Director works closely with Executive Director, staff, Development Committee and Board of Directors to promote the organization’s mission, and values and grow the base of donor support.

 

Responsibilities:

  • Develop and execute a comprehensive multi-year Fundraising Development Plan with a goal of raising over $1 million dollars annually.
  • Utilize research-based strategies to increase giving and participation levels from donors and prospects in all fundraising areas including annual fund, major gifts, and planned giving.
  • Serves as key point of contact with current & prospective donors through letters, personal visits, phone calls, and personalized acknowledgements to achieve continued donor engagement.
  • Highly responsive & proactive in engagement of key public & private sector stakeholders.
  • Identify research, cultivate, solicit and steward major donors and/or prospective major donors to obtain their new, renewed, sustained or increased support; thank them for their past support, and report to them on how their gifts have been used.
  • Design and coordinate a variety of cultivation and recognition events for major donors and prospects.
  • Utilize and oversee maintenance of the donor database.
  • Work with Development Committee, Board of Directors, key volunteers, and other staff as appropriate, to plan and execute fundraising activities.
  • Forecasts annual and quarterly revenue, as well as donor renewal and acquisition.
  • Work closely with the Board of Directors and support board members in their active fundraising role.
  • Develop and maintain an understanding of HAVEN programs and activities and help donors accomplish their philanthropic goals through a relationship with HAVEN.
  • Perform other duties as assigned.

 

Qualifications

  • Minimum of 5 years of experience in development working collaboratively to achieve fundraising goals, including experience in managing major donor relationships
  • Proven track record directly soliciting and securing major gifts, and the ability to develop effective cultivation and solicitation strategies
  • Strong personal/professional network in the Greater Seacoast area
  • Excellent interpersonal skills, with the ability to bring out the best in others, work effectively in teams, and facilitate joint planning and problem solving while working collaboratively and respectfully
  • High integrity and confidentiality handling sensitive donor and organizational information.
  • Experience with Little Green Light or equivalent donor software

STATUS OF POSITION: Full-time Exempt – Benefits Eligible

            LEVEL: Director

            REPORTS TO: Executive Director

 

For More Information

For more information: info@havennh.org
Development: development@havennh.org
Outreach: outreach@havennh.org
Education: education@havennh.org

 

CHAT WITH AN ADVOCATE

Not safe to call or would you like increased privacy and anonymity? HAVEN offers a confidential private chat feature Mondays through Fridays from 9am-4pm. *Weekends and holidays excluded.