Job Openings

Client Services Advocate

POSITION DESCRIPTION

The Client Services Advocate is responsible for providing direct services to support our clients throughout HAVEN’s service area of Rockingham & Strafford Counties.

RESPONSIBILITIES

CLIENT SERVICES:

· Answer the agency’s 24-hour support line and provide direct services to in-person appointments or walk-in clients during office hours.

· Accompany clients at hospitals, legal settings, Child Advocacy Centers and police stations, during office hours.

· Provide follow-up services to night and weekend callers.

· Provide on-going services based on client needs.

· Assist with Support Groups and other Client Service Programs as needed.

· Provide staff backup for night and weekend coverage on a rotating basis with other staff.

· Participate in office closure or holiday direct coverage shifts on a rotating basis, as needed.

OTHER

· Participate in regular supervision meetings, client services team meetings and full staff meetings.

· Maintain communication and coordination with other HAVEN departments.

· Supervise and evaluate interns, as needed.

· Assist in special projects and assignments as required for the growth and operations of the agency.

· Participate in the outreach efforts of the agency, including tabling and events.

QUALIFICATIONS:

Valid driver’s license, automobile insurance, and ability to travel throughout Rockingham and Strafford County required.

EDUCATION: Associate degree and/or two years of relevant experience required. Crisis center advocacy experience preferred. Must complete 30-hour advocate training prior to provision of direct services.

SKILLS: Strong written and verbal communication skills. Ability to maintain agency required confidentiality and deal appropriately with sensitive matters. Highly organized with attention to detail. Crisis intervention and advocacy skills preferred.

KNOWLEDGE: Understanding of issues relating to sexual and domestic violence. Knowledge of local community resources. Experience in operating computers utilizing Excel, Microsoft Outlook/Teams, and client tracking database.

TRAITS: Flexible schedule, compassionate, dedicated, able to maintain healthy boundaries, passionate about the issue of sexual and domestic violence, professional, culturally sensitive and a team player.

PHYSICAL AND PSYCHOLOGICAL DEMANDS:

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

· Must be physically and mentally capable of performing multiple tasks (such as phone calls, computer work, attending meetings) under stressful situations and able to consistently function well in a fast-paced environment.

· Must be capable of using a visual display terminal with keyboard, repetitively use wrist, elbow, and shoulder.

From Haven’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people’s lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility. Diversity, Equity, and Inclusion relate to and are inextricably linked with all aspects of HAVEN’s mission to end violence and change lives and how we aim to do this vital work. A commitment to issues of DEI positions HAVEN to improve the quality of the experience for our staff, volunteers, clients and community.

STATUS OF POSITION

40 HOURS PER WEEK – Rochester/Portsmouth, NH

NON-EXEMPT Salaried – Benefits Eligible

REPORTS to Client Services Supervisor or Client Services Manager

SALARY:$47,000/Annually

How to Apply
Please send cover letter & resume to info@havennh.org 

Campaign Manager/Major Gifts Officer – Building Dignity Capital Campaign for HAVEN
Organization: HAVEN Location: Portsmouth, NH (Hybrid) Salary: $60,000 annually, plus benefits

About HAVEN
HAVEN is a nonprofit organization dedicated to addressing public health through violence prevention and providing services to improve the well-being of children and families. Preventing abuse and providing support for those impacted by domestic and sexual violence leads to healthier, more secure children and adults.
Our mission is to prevent sexual assault, domestic violence, and stalking, and to support and empower all women, men, non-binary and transgender adults, youth and families to heal from abuse and rebuild their lives. Our vision is to eliminate domestic and sexual violence through education, support and social change.
We are embarking on a transformational $8 million capital campaign to establish a permanent home for HAVEN in Portsmouth, strengthening our ability to serve the community for generations to come.

Position Summary
HAVEN is seeking a skilled and motivated Campaign Manager to lead the day-to-day management of the campaign plan. This role is ideal for a fundraising professional ready to take ownership of a major gift campaign while collaborating closely with the Development Team, Executive Director, campaign steering committee, board members, volunteers, and development partners.
Reporting to the Development Director, the Campaign Manager will manage donor and prospect identification, qualification, cultivation, solicitation, stewardship, donor engagement, and progress through public phase, ensuring strong momentum and donor experience throughout the campaign.
This is a hybrid position, with a mix of remote work and in-person meetings, donor visits, and events throughout the Seacoast area.

Key Responsibilities
• Manage the planning and execution of HAVEN’s $8 million capital campaign (Phase I), including timelines, benchmarks, and reporting.
• Track and steward campaign progress, pledges, and gifts; maintain accurate records and donor data.
• Manage a portfolio of campaign prospects and donors, supporting cultivation, solicitation, and stewardship efforts.
• Prepare donor materials such as proposals, pledge agreements, impact statements, and campaign updates.
• Support and coordinate board members and volunteer fundraisers with strategy, materials, and follow-up.
• Collaborate with and support campaign committee members, preparing donor briefings, and supporting campaign-related events.
• Collaborate with staff, consultants, and leadership to ensure consistent campaign messaging and strong stewardship.
• Contribute to campaign forecasting, budgeting, and reporting.

Qualifications
• 3–6 years of nonprofit fundraising experience; capital campaign or major gifts experience strongly preferred.
• Strong project management skills and attention to detail.
• Excellent written and verbal communication skills.
• Comfort working with senior leaders, board members, and donors.
• Self-motivated, organized, and able to manage multiple priorities.
• Commitment to HAVEN’s mission and values.
Compensation & Benefits
• Annual Salary: $60,000 + benefits
• Benefits include health insurance, paid time off, and holidays (additional benefits may apply).

Valid driver’s license and proof of auto insurance required. Completion of Criminal and Driver’s Record Check required for hire.
Since HAVEN’s inception, Diversity, Equity & Inclusion have always been key to its success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Diversity, Equity, and Inclusion relate to and are inextricably linked with all aspects of HAVEN’s mission to end violence and change lives and how we aim to do this vital work. A commitment to issues of DEI positions HAVEN to improve the quality of the experience for our staff, volunteers, clients and community.

How to Apply
Please send cover letter & resume to info@havennh.org