Position Responsibilities

The Finance Associate will assist in managing the financial and administrative functions in the Finance Department. These functions include accounts payable (AP), accounts receivable (AR), budget and grant management, year-end audit, and human resources (HR) support. This is a full-time position and will report directly to the Finance Director.

Principal Duties

 Financial Management

• Prepare Payroll for review and approval, submit updates to payroll processing company such as salary changes and other pertinent HR info including benefit deductions.
• Assist with the Accounts Payable process
  • Record all vendor invoices in the accounting system in a timely manner.
  • Review vendor statements and answer any vendor inquiries
  • Maintain W-9 documentation for independent contractors
  • Prepare year end 1099’s for Vendors
• Assist with the Accounts Receivable process
  • Ensure Accounts Receivable report is updated and manage collection of aging items

• Month-end process
  • Assist in reconciling LGL to the GL with the Finance Director
  • Perform a physical inventory of gift cards for clients

Budget/Grant Management

• Coordinate town funding requests and applications.
• Maintain computer and hard copy files for Town grant requests
• Retrieve and prepare statistical information for town funding requirements.
• Assist Finance Director with annual fiscal audit.
• Assist Finance Director with filing and maintenance of grant records.

Audit Support 

• Assist with vendor and cash receipts files and support documentation during annual financial statement audits
• Assist with the annual audit process

Gift Card Processing & Management

• Distribute Gift Cards to department managers of Client Services
• Perform monthly reconciliation of gift cards
• Provide support with reconciliation with the Finance Director

HR Support 

• Assist managers & Directors with onboarding documentation of new staff
• Act as backup in maintaining employee electronic, paper, and payroll platform files, to the Finance Department.
• Respond to authorized payroll inquiries including worker's compensation, self‑audits and mortgage company verifications of employment when needed.

• Assist in special projects and assignments as required for the effective operation of the agency.

QUALIFICATIONS: 

• A bachelor’s degree in accounting.
• Must have comprehensive understanding and experience performing full payroll functions.
• Minimum of two years’ financial management experience including accounts payable, accounts receivable, and maintenance of various supporting schedules
• Experience in developing and managing organizational and grant budgets, including experience tracking of indirect cost rates on grants.
• Detailed knowledge of and experience working with QuickBooks accounting software
• Demonstrated proficiency in Microsoft Excel with intermediate to expert level as well as Microsoft Word and Outlook
• Ability to work effectively as part of a small office team
• Detail-oriented, with excellent organizational skills, including the ability to follow through on projects
• Must be flexible and able to interact well and positively with people of diverse backgrounds.
• Ability to take direction, work independently and as part of a team, and be self-motivated.
• Keen analytical and problem-solving skills
• Desired - knowledge of nonprofit expense tracking and payment processing and, with training, an awareness of how these practices affect variance analysis and budgeting

Valid driver’s license and proof of auto insurance required. Completion of Criminal and Driver’s Record Check required for hire.

From Haven’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Diversity, Equity, and Inclusion relate to and are inextricably linked with all aspects of HAVEN’s mission to end violence and change lives and how we aim to do this vital work. A commitment to issues of DEI positions HAVEN to improve the quality of the experience for our staff, volunteers, clients and community. 

STATUS OF POSITION

EXEMPT SALARY‐ BASED ON 40 HOURS PER WEEK –Benefits Eligible

LEVEL: Associate

REPORTS TO: Finance Director

SALARY: $48,000 per year

POSITION DESCRIPTION        

The HAVEN Client Services Advocate is responsible for providing direct services to support our clients throughout HAVEN’s service area of Rockingham & Strafford Counties. 

 RESPONSIBILITIES 

CLIENT SERVICES:  

• Answer the agency’s 24-hour crisis line and provide direct services to walk-in clients during office hours. 

• Provide clients with appropriate resources and referrals to other agencies. 

• Accompany clients at hospitals, legal settings, child advocacy centers and police stations, during office hours. 

• Coordinate follow-up services. 

• Assist with Support Groups and other Client Service Programs as needed. 

• Provide staff backup for night and weekend coverage on a rotating basis with other staff. 

• Participate in office closure or holiday direct coverage shifts on a rotating basis, as needed. 

 OTHER: 

• Maintain communication and coordination with other HAVEN departments.   

• Supervise and evaluate interns, as needed. 

• Assist in special projects and assignments as required for the growth and operations of the agency. 

• Attending staff meetings, training and professional development as assigned by the Manager of Client Services. 

• Participate in regular supervision meetings, client services team meetings and full staff meetings. 

• Participate in the outreach efforts of the agency. 

• Maintain a work environment that is inclusive, respectful, and welcoming. 

 QUALIFICATIONS: 

Valid driver’s license, automobile insurance, and ability to travel throughout Rockingham and Strafford County required. 

EDUCATION: Associate degree and/or two years of relevant experience required.  Crisis center advocacy experience preferred. Must complete 30-hour advocate training prior to provision of direct services. 

SKILLS: Strong written and verbal communication skills. Ability to maintain agency required confidentiality and deal appropriately with sensitive matters.  Highly organized with attention to detail.  Crisis intervention and advocacy skills preferred.   

KNOWLEDGE: Understanding of issues relating to sexual and domestic violence.  Knowledge of local community resources. Experience in operating computers utilizing Excel, Microsoft Outlook/Teams, and client tracking database.   

TRAITS: Flexible schedule, compassionate, dedicated, able to maintain healthy boundaries, passionate about the issue of sexual and domestic violence, professional, culturally sensitive and a team player.   

PHYSICAL AND PSYCHOLOGICAL DEMANDS: 

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:  

• Must be physically and mentally capable of performing multiple tasks (such as phone calls, computer work, attending meetings) under stressful situations and able to consistently function well in a fast-paced environment. 

• Must be capable of using a visual display terminal with keyboard, repetitively use wrist, elbow, and shoulder.  

From Haven’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people’s lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility. Diversity, Equity, and Inclusion relate to and are inextricably linked with all aspects of HAVEN’s mission to end violence and change lives and how we aim to do this vital work.  A commitment to issues of DEI positions HAVEN to improve the quality of the experience for our staff, volunteers, clients and community.  

Status of Position 

40 HOURS PER WEEK – Rochester/Portsmouth, NH  

NON-EXEMPT Salaried – Benefits Eligible          

REPORTS to Manager of Client Services 

SALARY: $41,600/Annually 

POSITION DESCRIPTION 

The HAVEN Client Services Accompaniment Coordinator works under the guidance of the Manager of Client Services to provide coordination, recording and scheduling of direct service accompaniments for our clients throughout HAVEN’s service area of Rockingham and Strafford Counties at Child Advocacy Centers and Courts.  

RESPONSIBILITIES 

COORDINATION 

• Responsible for scheduling and overseeing daytime staff accompaniments to Child Advocacy Centers and Courts in our services area. 

• Keep clear records of all CAC and Court accompaniments, including unmet needs and communicate with program managers on a regular basis. 

• Provide advocacy on behalf of clients working with community-based systems such as law enforcement, courts, social services, mental health providers, substance abuse services, etc. 

CLIENT SERVICES:

• Answer the agency’s 24-hour crisis line and provide direct services to walk-in clients during office hours. 

• Provide clients with appropriate resources and referrals to other agencies. 

• Provide back up support when needed, to accompany clients at hospitals, legal settings, child advocacy centers and police stations, during office hours. 

• Assist with Support Groups and other Client Service Programs as needed. 

• Provide staff backup for night and weekend coverage on a rotating basis with other staff. 

• Participate in office closure or holiday direct coverage shifts on a rotating basis, as needed. 

 OTHER 

• Maintain communication and coordination with other HAVEN departments.   

• Supervise and evaluate interns, as needed. 

• Assist in special projects and assignments as required for the growth and operations of the agency. 

• Attending staff meetings, training and professional development as assigned by the Manager of Client Services. 

• Participate in regular supervision meetings, client services team meetings and full staff meetings. 

• Participate in the outreach efforts of the agency. 

• Maintain clear and accurate records of all accompaniments, and direct client service. 

• Flexibility to travel to our entire service area. 

• Maintain a work environment that is inclusive, respectful, and welcoming.

Valid driver’s license, automobile insurance, and ability to travel throughout Rockingham and Strafford County required. 

EDUCATION: Associate degree and/or two years of relevant experience required.  Crisis center advocacy experience preferred. Must complete 30-hour advocate training prior to provision of direct services. 

SKILLS: Strong written and verbal communication skills. Ability to maintain agency required confidentiality and deal appropriately with sensitive matters.  Highly organized with attention to detail.  Crisis intervention and advocacy skills preferred.   

KNOWLEDGE: Understanding of issues relating to sexual and domestic violence.  Knowledge of local community resources. Experience in operating computers utilizing Excel, Microsoft Outlook/Teams, and client tracking database.   

TRAITS: Flexible schedule, compassionate, dedicated, able to maintain healthy boundaries, passionate about the issue of sexual and domestic violence, professional, culturally sensitive, ethical communicator and a team player.  

PHYSICAL AND PSYCHOLOGICAL DEMANDS:  

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:  

• Must be physically and mentally capable of performing multiple tasks (such as phone calls, computer work, attending meetings) under stressful situations and able to consistently function well in a fast-paced environment. 

• Must be capable of using a visual display terminal with keyboard, repetitively use wrist, elbow, and shoulder.  

From Haven’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people’s lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility. Diversity, Equity, and Inclusion relate to and are inextricably linked with all aspects of HAVEN’s mission to end violence and change lives and how we aim to do this vital work.  A commitment to issues of DEI positions HAVEN to improve the quality of the experience for our staff, volunteers, clients and community.  

 Status of Position 

40 HOURS PER WEEK – Rochester/Portsmouth, NH  

NON-EXEMPT Salaried – Benefits Eligible          

REPORTS to Manager of Client Services 

SALARY: $41,600.00/Annually 

RESPONSIBILITIES
The Family Violence Prevention Specialist (FVPS) works in tandem with our Client Services Team to provide trauma-informed advocacy to individuals impacted by domestic and sexual violence. In addition, the FVPS acts as a Liaison to the Division of Child, Youth and Families (DCYF) working to improve interventions with families experiencing a co-occurrence of domestic violence and child abuse/neglect in
order to maximize their safety and well-being.

• Provide direct service advocacy to clients on 24 hr. crisis line during office hours.
• Accompany clients to courts, child advocacy centers, police stations, and hospitals.
• Provide clients appropriate resources and referrals to other agencies.
• Provide on-call staff backup for night, weekend and holiday coverage on a rotating basis with other staff.
• Other duties as needed.

• Works in a collaborative partnership with DCYF caseworkers to identify domestic violence in families where allegations of child abuse/neglect have been made.
• Provides ongoing, confidential advocacy and support to DV victims and their families.
• Provides consultation to DCYF throughout the duration of domestic violence related cases.
• Provide consultation and training to DCYF caseworkers.
• Accompany clients to DCYF court hearings.
• Attend relevant agency, DCYF and Coalition meetings and trainings.
• Flexibility to travel throughout Rockingham County (mileage provided).
  

QUALIFICATIONS
EDUCATION: Bachelor’s degree and related experience.
SKILLS: Crisis intervention and trauma informed advocacy skills, strong communication skills, and
experience in a social service environment preferred. Must be culturally sensitive and able to work nonjudgmentally with wide range of personalities and backgrounds. Must complete 30-hour advocacy training prior to the provision of direct services.

KNOWLEDGE: Understanding of issues relating to sexual and domestic violence and challenges of a community-based crisis center. Knowledge of local community resources.

TRAITS: Flexible, adaptable, professional, compassionate, dedicated, maintain healthy boundaries, passionate about the issue of sexual and domestic violence; able to work independently and collaboratively with our client services team and community partners.

A valid driver’s license, reliable transportation and proof of auto insurance required. Completion of Criminal and Driver’s Record Check required for hire.
From HAVEN’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is
everyone's responsibility. Diversity, Equity, and Inclusion relate to and are inextricably linked with all aspects of HAVEN’s mission to end violence and change lives and how we aim to do this vital work. A commitment to issues of DEI positions HAVEN to improve the quality of the experience for our staff,
volunteers, clients and community.

STATUS OF POSITION
Reports to: Manager of Youth and Family Services
Location: Rochester, Portsmouth and Remote
Hours per week: 40
Status: Benefits Eligible – Salary Non-Exempt $41,600.00

This position will be a vital addition to the HAVEN supportive direct client services program, providing trauma-informed, empowering, non-judgmental, compassionate, and culturally sensitive therapeutic counselling and advocacy for individuals impacted by interpersonal violence from a social justice and equity rooted framework. The position will also provide guidance to direct service staff for peer support and processing vicarious trauma.

RESPONSIBILITIES:
• Develop individualized trauma informed, victim centered and culturally sensitive therapeutic short term treatment plans that support self-sufficiency and refer out to a higher level of care as appropriate.
• Maintain positive therapeutic rapport with clients, providing coaching and feedback to clients to promote healthy coping mechanisms, boundaries, and empowerment.
• Conduct outreach with external mental health partners and community resources to facilitate referrals and multi-disciplinary team approach for care and treatment of clients as appropriate.
• Provide client services, including coverage of the agency’s 24-hour hotline, providing services to walk-in’s during office hours and other responsibilities as needed.
• Effectively assess and manage crisis situations to ensure the safety and well-being of clients and staff in a calm and competent manner.
• Address behavioral health concerns through evidence-based interventions and experience in techniques to help clients modify negative thoughts and behaviors.
• Conduct both individual and group counseling sessions to address client needs, as well as the facilitation of support groups.
• Balance scheduled client appointments, ongoing case management and real time unscheduled client needs that arise during the provision of crisis services.
• Deliver ongoing training and presentations internally within the organization to assist direct service providers in strategies and techniques for best practice in advocacy of survivors.
• Provide guidance to direct service staff for peer support and processing vicarious trauma.
• Function as a resource to the rest of the team on mental health related advocacy and assist in the various components of the client services program.

QUALIFICATIONS
Education - Master’s degree required from accredited institution in Clinical Mental Health Counseling, Clinical Social Work, Psychology or related field required.
NH Licensure is preferred in Clinical Mental Health Counselling or Clinical Social Work but will consider pre-license candidates.
Skills/Knowledge - Familiarity with working in a strength based, trauma informed environment.
Knowledge of the dynamics of domestic and sexual violence and experience with individuals impacted.
Understanding of professional boundaries and ability to set appropriate limits.
Strong verbal and written communication
Ability to work as both an effective team member and independently.
Knowledge of appropriate community resources and ability to work collaboratively with them to provide appropriate wrap around services and referrals.
Experience with individuals experiencing domestic/sexual violence, homelessness, mental illness, co-occurring disorders, and the civil/criminal justice system.
Possess strong computer (Word/Excel), leadership, organizational and time management skills.
From Haven’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people’s lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone’s responsibility. Diversity, Equity, and Inclusion relate to and are inextricably linked with all aspects of HAVEN’s mission to end violence and change lives and how we aim to do this vital work. A commitment to issues of DEI positions HAVEN to improve the quality of the experience for our staff, volunteers, clients and community.
Must complete 30-hour advocate training prior to provision of direct service. The position will be based out of both our Rochester and Portsmouth locations.

STATUS OF POSITION
FULL-TIME EXEMPT Salary- Benefits Eligible