Job Openings
From Haven’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people’s lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone’s responsibility. Diversity, Equity, and Inclusion relate to and are inextricably linked with all aspects of HAVEN’s mission to end violence and change lives and how we aim to do this vital work. A commitment to issues of DEI positions HAVEN to improve the quality of the experience for our staff, volunteers, clients and community.
HAVEN Housing Case Manager
POSITION DESCRIPTION
The HAVEN Case Manager is responsible for assisting survivors of domestic and sexual violence in obtaining or maintaining safe, permanent housing in their communities, utilizing the Housing First Model. Housing First is a national model and contains the following elements: focus on survivor-driven advocacy, housing stability, community engagement and flexible financial assistance.
RESPONSIBILITIES
Housing
- Manage referrals through Housing First, Rapid Re-Housing, HAVEN at the Falls and OVW.
- Assist survivors in completing applications for housing programs, including and not limited to those above and housing authorities, public housing and private landlords.
- Provide mobile case management and advocacy services.
- Identify housing resources in the communities served by HAVEN.
- Build relationships with landlords, public housing authorities, local welfare officials and community programs.
- Assist families with establishment of financial goals and financial planning toward the goal of obtaining permanent housing, through financial literacy, and other supports.
- Assist families with collateral needs related to locating safe and permanent housing, including job readiness, life skills development, benefits, and childcare.
- Facilitate agreements between families seeking permanent housing and landlords.
- Assess needs and prioritize requests for flexible funding assistance for families enrolled in Housing First program.
- Educate community members and partners on the dynamics of domestic violence and the need for community support to ensure victims’ success in creating safe lives for themselves and their children.
- Attend agency staff meetings, in-service training, OVW training and Coalition-facilitated meetings for Housing First advocates statewide.
- Perform duties as outlined in Housing First grant, secured by the New Hampshire Coalition Against Domestic and Sexual Violence and HAVEN.
- Assist with record keeping of all financial data for grant purposes and OVW reporting.
- Comply with data collection and record-keeping requirements.
Client Services
- Comply with data collection and record-keeping requirements.
- Provide crisis hotline coverage on a specific schedule and as requested.
- Assist client services with accompaniments to court/CAC/hospital when available.
- Participate in the staff on-call rotation and provide direct services to clients as needed while on call.
Other
- Participate in and assist with other agency activities including outreach and events.
- Some nights and weekend work may be required.
- Assist in special projects and assignments as required for the effective operation of the agency.
QUALIFICATIONS
Valid driver’s license and automobile insurance required.
EDUCATION: Bachelor's Degree and/or 3 years of relevant experience required.
SKILLS: Effective communication and organizational skills required; Crisis intervention and advocacy skills preferred. Ability to work effectively with people of various social and economic status, as well as emotionally upset, ill, disabled, elderly and, at times, hostile people. Ability to build and maintain positive relationships with landlords and community partners. Case management skills, including building a rapport, maintaining healthy boundaries, keeping appropriate records, having the ability to think outside of the box and attention to detail are a must.
KNOWLEDGE: Understanding of issues relating to crisis intervention; sexual and domestic violence; and challenges of a community-based crisis center and emergency shelter.
TRAITS: Adaptable, flexible, compassionate, culturally sensitive, non-judgmental, able to present oneself in a professional manner, ability to work under minimal supervision and use independent judgment, team player and passionate about the issues of sexual and domestic violence.
Physical and psychological demands:
The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Must be physically and mentally capable of performing multiple tasks (such as phone calls, computer work, attending meetings) under stressful situations and able to consistently function well in a fast paced environment.
- Must be capable of using a visual display terminal with keyboard, repetitively use his/her wrist, elbow and shoulder.
- Must be able to climb multiple flights of stairs, and lift or move up to 20 pounds.
Status of Position
40 HOURS PER WEEK - Night and weekend work will be required.
NON-EXEMPT Salary – Benefits Eligible
REPORTS to Shelter/Housing Manager
Status: Benefits Eligible – Salary Non-Exempt Pay: $47,000.00 per year
Interested candidates, please send a cover letter and resume to info@havennh.org
HAVEN Advocate
This HAVEN Advocate Position works with our Client Services Team to provide trauma informed advocacy to individuals impacted by domestic and sexual violence and acts as a Liaison to the Division of Child, Youth and Families (DCYF) working to improve interventions with families experiencing a co-occurrence of domestic violence and child abuse/neglect in order to maximize their safety and well-being.
RESPONSIBILITIES
Direct Client Services: (20 hours per week)
Provide direct service advocacy to clients on 24 hr. crisis line during office hours. Accompany clients to courts, child advocacy centers, police stations, and hospitals. Provide clients appropriate resources and referrals to other agencies.
Provide on-call staff backup for night, weekend and holiday coverage on a rotating basis with other staff.
Other duties as needed.
Liaison with DCYF/Family Violence Prevention Specialist (20 hours per week):
Works in a collaborative partnership with DCYF caseworkers to identify domestic violence in families where allegations of child abuse/neglect have been made.
Provides ongoing, confidential advocacy and support to DV victims and their families. Provides consultation to DCYF throughout the duration of domestic violence-related cases. Provide consultation and training to DCYF case workers
Accompany clients to DCYF court hearings.
Attend relevant agency, DCYF and Coalition meetings and trainings.
Flexibility to travel throughout Rockingham County (mileage provided).
QUALIFICATIONS
EDUCATION: Bachelor’s degree and/or equivalent related experience.
SKILLS: Crisis intervention and trauma informed advocacy skills, strong communication skills, and experience in a social service environment preferred. Must be culturally sensitive and able to work non-judgmentally with a wide range of personalities and backgrounds. Must complete 30-hour advocacy training prior to the provision of direct services.
KNOWLEDGE: Understanding of issues relating to sexual and domestic violence and challenges of a community-based crisis center. Knowledge of local community resources.
TRAITS: Flexible, adaptable, professional, compassionate, dedicated, maintain healthy boundaries, passionate about the issue of sexual and domestic violence; able to work independently and collaboratively with our client services team and community partners.
A valid driver’s license, reliable transportation and proof of auto insurance required. Completion of Criminal and Driver’s Record Check required for hire.
From HAVEN’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer, and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employees’ points of view are key to our success, and inclusion is everyone's responsibility. Diversity, Equity, and Inclusion relate to and are inextricably linked with all aspects of HAVEN’s mission to end violence and change lives and how we aim to do this vital work. A commitment to issues of DEI positions HAVEN to improve the quality of the experience for our staff, volunteers, clients and community.
STATUS OF POSITION
Reports to: Client Services Director Location: Rochester & Portsmouth Job Type: Full-time, in-person
Status: Benefits Eligible – Salary Non-Exempt Pay: $47,000.00 per year
Interested candidates should send a cover letter and resume to info@havennh.org
For More Information
For more information: info@havennh.org
Development: development@havennh.org
Outreach: outreach@havennh.org
Education: education@havennh.org
CHAT WITH AN ADVOCATE
Not safe to call or would you like increased privacy and anonymity? HAVEN offers a confidential private chat feature Mondays through Fridays from 9am-4pm. *Weekends and holidays excluded.
