From HAVEN’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who share a passion for improving people’s lives. Diversity includes race, gender identity, age, disability status, veteran status, ethnicity, sexual orientation, socioeconomic status, religion, and many other parts of one’s identity. Diversity, Equity, and Inclusion are everyone’s responsibility.
Please reach out Tina@havennh.org with a resume and cover letter for the position.
This position works remotely to provide supervision and support to on-call advocates and to provide direct client services, including in-person support, when necessary, for night, weekend, and holiday coverage.
- Coordinate with the Supervisor of Crisis Services on all aspects of service provision.
- Check in and provide supervision, information, support and debriefing to the volunteer advocates on-call for the hotline, and for police and hospital accompaniments as per the Night Staff Guidelines.
- Provide confidential advocacy for hotline calls, police and hospital accompaniments, when necessary. Call for Staff Backup to cover Night Staff duties, if called out.
- Address any issues or problems that arise with our answering service with the Staff Backup on duty.
- Contact Staff Backup or Manager Backup for support or questions when needed.
- Respond to requests for accompaniments from police stations and hospitals by gathering pertinent information and sending out the on-call advocate, then checking-in and debriefing with the on-call advocate upon their return. If there is no advocate available, the Night Staff will go out instead and call Staff Back up to cover the hotline.
- Respond to Lethality Assessment Protocol (LAP) calls from Police.
- Collaborate with Shelter staff (when on duty) on shelter assessments and other shelter issues.
- Reach out to Shelter Manager, Staff Backup, or Manager Backup for assistance in emergency situations that may arise when the HAVEN shelter is not staffed.
- Check in with the Supervisor of Crisis Services to provide a shift update and/or to relay any follow-up services needed for the next business day.
- Input all client information into database in a timely manner.
- Attend regularly scheduled Night Staff meetings and trainings needed to maintain advocate certification.
- Participate in supervision sessions with the Supervisor of Crisis Services.
- When possible, attend the Night Staff Panel at core advocate training sessions.
- Encouraged participation in Quarterly Staff Meetings.
- Encouraged participation in outreach activities and special events.
EDUCATION: Associate Degree and/or three years related experience required.
SKILLS: Effective communication skills, mentoring skills, ability to exercise good judgment and possess critical thinking skills, crisis intervention and advocacy skills. Must complete 30-hour advocacy training prior to the provision of direct services. Note: Specialized training for Night Staff is provided following completion of advocacy training.
KNOWLEDGE: Understanding of and sensitivity to the dynamics and effects of domestic abuse and sexual assault. Knowledge of local community resources.
TRAITS: Ability to work independently, flexible, team player, compassionate, dedicated, maintain healthy boundaries, professional, be culturally sensitive and passionate about the issue of sexual and domestic violence.
STATUS OF POSITION
HOURS: On-call Nights, Weekends and Holidays, Shifts are typically 10- or 12-hour shifts
Hourly position – Per Diem – Non-Benefits Eligible
$80/shift $20.00/per hour
REPORTS TO: Supervisor of Crisis Services
The Development Director provides mission-driven leadership and strategy in all aspects of fundraising including campaigns, events, communications, prospect research, and donor stewardship. The Director works closely with Executive Director, staff, Development Committee and Board of Directors to promote the organization’s mission, and values and grow the base of donor support.
- Develop and execute a comprehensive multi-year Fundraising Development Plan with a goal of raising over $1 million dollars annually.
- Utilize research-based strategies to increase giving and participation levels from donors and prospects in all fundraising areas including annual fund, major gifts, and planned giving.
- Serves as key point of contact with current & prospective donors through letters, personal visits, phone calls, and personalized acknowledgements to achieve continued donor engagement.
- Highly responsive & proactive in engagement of key public & private sector stakeholders.
- Identify research, cultivate, solicit and steward major donors and/or prospective major donors to obtain their new, renewed, sustained or increased support; thank them for their past support, and report to them on how their gifts have been used.
- Design and coordinate a variety of cultivation and recognition events for major donors and prospects.
- Utilize and oversee maintenance of the donor database.
- Work with Development Committee, Board of Directors, key volunteers, and other staff as appropriate, to plan and execute fundraising activities.
- Forecasts annual and quarterly revenue, as well as donor renewal and acquisition.
- Work closely with the Board of Directors and support board members in their active fundraising role.
- Develop and maintain an understanding of HAVEN programs and activities and help donors accomplish their philanthropic goals through a relationship with HAVEN.
- Perform other duties as assigned.
- Minimum of 5 years of experience in development working collaboratively to achieve fundraising goals, including experience in managing major donor relationships
- Proven track record directly soliciting and securing major gifts, and the ability to develop effective cultivation and solicitation strategies
- Strong personal/professional network in the Greater Seacoast area
- Excellent interpersonal skills, with the ability to bring out the best in others, work effectively in teams, and facilitate joint planning and problem solving while working collaboratively and respectfully
- High integrity and confidentiality handling sensitive donor and organizational information.
- Experience with Little Green Light or equivalent donor software
STATUS OF POSITION: Full-time Exempt – Benefits Eligible
REPORTS TO: Executive Director
This multifaceted position provides general office, financial, and business administrative support to the organization. This is a full-time, in-person position located in our Portsmouth, NH office.
- Perform receptionist duties as the first point of contact for visitors and callers. Answer, screen, and transfer phone calls, as appropriate, and greet all visitors in a professional manner.
- Create, organize, and maintain general files, contact and mailing lists, resource manual, and inventories.
- Collect, open, scan, and disseminate mail. Record and respond to documentation, as necessary.
- Prepare communications to include emails, invoices for Finance processing, and compile summaries of information and data.
- Retrieve information upon request from various sources to include records, emails, meeting minutes, and other related documents.
- Respond to and resolve administrative inquiries.
- Coordinate and schedule travel, meetings, and appointments for management as requested.
- Prepare agendas and record and distribute meeting minutes for various committees/Boards.
- Maintain and order office supplies, anticipating needs for all locations.
- Coordinate maintenance of general office equipment and communicate with service providers.
- Little Green Light (LGL) data entry and reporting with Finance Director and assist in reconciling each month
- Vela Reporting back up for Finance and Administration reports
- Maintain, inventory and prepare for reconciliation of Gift Card spreadsheet with Finance Director
- Monthly physical review/audit of Gift Cards at each location
- Website donations receipts
- Town funding processing with the Office Manager
- Maintain an organized and clean office environment.
- Perform other related duties as assigned.
- Travel to Post office & bank required
- Strong organizational skills and attention to detail.
- Proactive mindset with ability to prioritize work and follow through on projects.
- Must be flexible, pleasant, and able to interact well and positively with people of diverse backgrounds.
- Comfortable handling confidential information.
- Proficient in Microsoft Office Suite or related software, including databases, with aptitude to learn new software and systems. Experience with donor databases is a plus.
- Competent with electronic communications, document revisions, mail merge functions, form creation, and spreadsheets.
- Basic understanding of clerical procedures and systems such as recordkeeping and filing.
- Experience developing internal processes and filing systems.
- Excellent verbal and written communication skills.
- Great interpersonal and customer service skills.
- Self-motivated with the ability to work independently as well as part of a team.
EDUCATION AND EXPERIENCE REQUIREMENTS
- High school diploma required, and three years of administrative experience preferred
- Knowledge of Microsoft Office Suite
A valid driver’s license and/or reliable transportation and proof of auto insurance required. Completion of Criminal and Driver’s Record Check required for hire.
STATUS OF POSTION
Hours per week: 40
Reports to: Office Manager
Salary non-exempt position $41,600 per year (or $20.00 per hour) with benefits that include health, dental, Short term disability, travel reimbursement, Employee Assistance Program 403(b) with match and generous paid time off.