From HAVEN’s inception, Diversity, Equity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, and backgrounds, who share a passion for improving people’s lives. Diversity includes race, gender identity, age, disability status, veteran status, ethnicity, sexual orientation, socioeconomic status, religion, and many other parts of one’s identity. Diversity, Equity, and Inclusion are everyone’s responsibility.

Please reach out Tina@havennh.org with a resume and cover letter for the position.

RESPONSIBILTY

This position works remotely to provide supervision and support to on-call advocates and to provide direct client services, including in-person support, when necessary, for night, weekend, and holiday coverage.

 

ACTIVITIES

  • Coordinate with the Supervisor of Crisis Services on all aspects of service provision.
  • Check in and provide supervision, information, support and debriefing to the volunteer advocates on-call for the hotline, and for police and hospital accompaniments as per the Night Staff Guidelines.
  • Provide confidential advocacy for hotline calls, police and hospital accompaniments, when necessary. Call for Staff Backup to cover Night Staff duties, if called out.
  • Address any issues or problems that arise with our answering service with the Staff Backup on duty.
  • Contact Staff Backup or Manager Backup for support or questions when needed.
  • Respond to requests for accompaniments from police stations and hospitals by gathering pertinent information and sending out the on-call advocate, then checking-in and debriefing with the on-call advocate upon their return. If there is no advocate available, the Night Staff will go out instead and call Staff Back up to cover the hotline.
  • Respond to Lethality Assessment Protocol (LAP) calls from Police.
  • Collaborate with Shelter staff (when on duty) on shelter assessments and other shelter issues.
  • Reach out to Shelter Manager, Staff Backup, or Manager Backup for assistance in emergency situations that may arise when the HAVEN shelter is not staffed.
  • Check in with the Supervisor of Crisis Services to provide a shift update and/or to relay any follow-up services needed for the next business day.
  • Input all client information into database in a timely manner.

 

 

OTHER

  • Attend regularly scheduled Night Staff meetings and trainings needed to maintain advocate certification.
  • Participate in supervision sessions with the Supervisor of Crisis Services.
  • When possible, attend the Night Staff Panel at core advocate training sessions.
  • Encouraged participation in Quarterly Staff Meetings.
  • Encouraged participation in outreach activities and special events.

 

QUALIFICATIONS

 

EDUCATION:  Associate Degree and/or three years related experience required.

SKILLS:  Effective communication skills, mentoring skills, ability to exercise good judgment and possess critical thinking skills, crisis intervention and advocacy skills. Must complete 30-hour advocacy training prior to the provision of direct services. Note: Specialized training for Night Staff is provided following completion of advocacy training.

KNOWLEDGE:  Understanding of and sensitivity to the dynamics and effects of domestic abuse and sexual assault.  Knowledge of local community resources.

TRAITS:  Ability to work independently, flexible, team player, compassionate, dedicated, maintain healthy boundaries, professional, be culturally sensitive and passionate about the issue of sexual and domestic violence.

STATUS OF POSITION

HOURS:  On-call Nights, Weekends and Holidays, Shifts are typically 10- or 12-hour shifts

Hourly position – Per Diem –   Non-Benefits Eligible

$80/shift $20.00/per hour

REPORTS TO: Supervisor of Crisis Services

POSITION DESCRIPTION

The HAVEN Case Manager is responsible for assisting families experiencing domestic violence in obtaining or maintaining safe, permanent housing in their communities utilizing the Housing First Model. Housing First is a national model and contains the following elements: focus on survivor-driven advocacy, housing stability, community engagement and flexible financial assistance.

RESPONSIBILITIES

Housing

· Manage Housing First Referrals, Rapid Re-Housing Referrals and OVW Referrals

· Complete Housing First Applications, Rapid Re-Housing Applications and OVW Applications

· Provide mobile case management and advocacy services

· Identify housing resources in the communities served by HAVEN

· Build relationships with landlords, public housing authorities, local welfare officials and community programs

· Assist families with establishment of financial goals and financial planning toward the goal of obtaining permanent housing, through financial literacy, and other supports

· Assist families with collateral needs related to locating safe and permanent housing, including job readiness, life skills development, benefits, and child care

· Assist families seeking permanent housing in completing housing applications

· Facilitate agreement between families seeking permanent housing and landlords

· Assess needs and prioritize requests for flexible funding assistance for families enrolled in Housing First program

· Make referrals to Housing Program Supervisor for HAVEN’s other housing programs, including OVW

· Educate community members and partners on the dynamics of domestic violence and the need for community supports to ensure victims’ success in creating safe lives for themselves and their children

· Attend agency staff meetings, in-service trainings and Coalition-facilitated meetings for Housing First advocates statewide

· Perform duties as outlined in Housing First grant, secured by the New Hampshire Coalition Against Domestic and Sexual Violence and HAVEN

· Comply with data collection and record-keeping requirements

Client Services

· Provide crisis hotline coverage on a specific schedule and as requested

· Comply with data collection and record-keeping requirements

· Participate in the staff on-call rotation and provide direct services to clients as needed while on call.

Other

· Participate in other agency activities as required by the agency.

· Some nights and weekend work may be required.

· Assist in special projects and assignments as required for the effective operation of the agency.

 

QUALIFICATIONS

Valid driver’s license, automobile insurance, and ability to travel throughout Rockingham and Strafford County required.

EDUCATION: Bachelor’s degree required or 3 years of related experience.

SKILLS: Crisis intervention and advocacy skills, strong verbal and written communication skills, experience supervising staff or volunteers, good at building and maintaining relationships with community partners. Highly organized with attention to detail. Must complete 30 hour advocate training prior to provision of direct service.

KNOWLEDGE: Understanding of housing issues relating to survivors of sexual and domestic violence and challenges of a community-based crisis center. Knowledge of local community resources. Adequate computer knowledge, Microsoft Word, Excel and Access preferred.

TRAITS: Flexible schedule, compassionate, dedicated, maintain healthy boundaries, passionate about the issue of sexual and domestic violence; professional; culturally sensitive; ability to take direction, work independently and as part of a team and be self-motivated. Highly dependable.

Physical and psychological demands:

The physical demands described below are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

· Must be physically and mentally capable of performing multiple tasks (such as phone calls, computer work, attending meetings) under stressful situations and able to consistently function well in a fast paced environment.

· Must be capable of using a visual display terminal with keyboard, repetitively use his/her wrist, elbow, and shoulder.

· Must be able to climb multiple flights of stairs, and lift or move up to 20 pounds.

 

STATUS OF POSITION

40 HOURS PER WEEK – Night and weekend work will be required.

NON-EXEMPT Salary – Benefits Eligible

REPORTS to Housing Program Supervisor

POSITION DESCRIPTION:

This position is central to the development team and works closely with the Development and Marketing Manager on all aspects of Development. The Development Associate oversees all aspects of donor stewardship, including enhancing donor engagement, managing direct mail, maintaining the confidential donor database, and providing donor communications support. The DA will also do prospect research and support both annual development efforts and the capital campaign as needed.

RESPONSIBILITIES

Development

· Maintain confidential donor database, including updating records, entering, and processing gifts, in-kind donations, matching gifts, and multi-year pledges.

· Process donations and prepare acknowledgment letters and other correspondence.

· Manage relationships on the database and communicate accordingly with various stakeholders (Board of Directors, Executive Director, and the Development team) for updates.

· Conduct preliminary research on prospective foundations, corporate and individual donors.

· Reconcile donations with the Finance Department monthly

· Support production and mailing of spring and year-end appeal letters.

· Assist with executing and attending community fundraisers as needed with the support of the Development and Marketing Manager.

· Execute, track, and oversee donor stewardship and cultivation communications in an organized and timely manner.

· Oversee logistics for direct mail including stewardship and solicitations.

· Generates donor reports and queries to assist with gift tracking against fundraising goals.

· Coordinates segmented and targeted lists for mailings, stewardship pieces, and appeals.

· Analyzes and interprets donor data to recognize trends and solicitation opportunities.

Events and Volunteers

· Maintain guest lists, gather and prepare registration materials, and other duties as assigned for fundraising events.

· Organize Events Committee volunteers in collaboration with the Development and Marketing Manager.

· Assist the Development & Marketing Manager with event planning and logistics, including day-of pre- and post-event set-up and breakdown.

Skills

Proven experience in development databases such as Little Green Lights or similar CRM. Demonstrates written and oral communication skills. Strong computer proficiency.

Professional Knowledge

Knowledge of and/or experience in human services field is a plus. Expertise in conducting best practices of donor stewardship and cultivation.

 

STATUS OF POSITION

40 HOURS PER WEEK – Non-Exempt Salary- Benefits Eligible

LEVEL: Associate/Supervisor

REPORTS TO: Development and Marketing Manager

Portsmouth NH
Main Office

Phone: 603-436-4107
Fax: 603-436-7951
Crisis counseling is available on a walk-in basis during office hours.
Office/walk-in hours:
Monday-Friday, 9 a.m. to 4 p.m.

20 International Drive,
Suite 300 Portsmouth, NH 03801

Rochester NH
Office

Crisis counseling is available on a walk-in basis during office hours.
Office/walk-in hours:
Monday-Friday, 9 a.m. to 4 p.m.

150 Wakefield Street, Suite 16 Rochester, NH 03867

Epping NH
Office

Crisis counseling is available on a walk-in basis during office hours.
Office/walk-in hours:
Monday-Friday, 9 a.m. to 4 p.m.

285 Calef Highway
Suite12 C (Second Floor)
Epping, NH 03042

Copyright 2019. HAVEN - Violence Prevention and Support Services. All Rights Reserved.