This position is responsible to provide supervision and support to on-call advocates and to provide direct services when necessary for night, weekend and holiday coverage.
- Coordinate with the Hotline Coordinator on all aspects of service provision.
- Check in and provide supervision, information, support and debriefing to the volunteer advocates on-call for the hotline, police and hospital accompaniments as per the Night Staff Guidelines.
- Provide confidential advocacy for hotline calls, police and hospital accompaniments when necessary. Call for Staff Backup to cover Night Staff duties, if called out.
- Address any issues or problems that arise with our Answering Service with the supervisor on duty.
- Contact Staff Backup or Manager Backup for support or questions when needed.
- Respond to requests for accompaniments from police stations and hospitals by getting the pertinent information and sending out the on-call advocate, then checking-in and debriefing with the on-call advocate when done. If there is no advocate available, the Night Staff will go out instead, and call Staff Back up to cover the hotine.
- Respond to Lethality Assessment Protocol (LAP) calls from Police.
- Respond to callers directed to Night Staff per protocol set up for the Answering Service.
- Collaborate with Shelter staff (when on duty) on shelter assessments and other shelter issues.
- Notify Shelter Manager or Staff Backup/Manager Backup for assistance in emergency situations that may arise when the shelter is not staffed.
- Check in with the Hotline Coordinator to provide a shift update and/or to relay any follow up services needed by daytime staff the next day.
- Call in to the office to complete contact logs within a reasonable amount of time.
- Attend bi-monthly Night Staff meetings and trainings needed to maintain advocate certification.
- Participate in supervision sessions with the Hotline Coordinator.
- When possible, attend the Night Staff Panel at Main Advocate Trainings.
- Encouraged participation in Quarterly Advocate Meetings.
- Encouraged participation in outreach activities and special events.
EDUCATION: Associate Degree and/or three years related experience required.
SKILLS: Effective communication skills, mentoring skills, ability to exercise good judgment and possess critical thinking skills, crisis intervention and advocacy skills. Must complete 30 hour advocacy training prior to the provision of direct services.
KNOWLEDGE: Understanding and sensitivity of the dynamics and effects of domestic abuse and sexual assault. Knowledge of local community resources.
TRAITS: Ability to work independently, flexible, team player, compassionate, dedicated, maintain healthy boundaries, professional, be culturally sensitive and passionate about the issue of sexual and domestic violence.
STATUS OF POSITION
HOURS: On-call Nights, Weekends and Holidays,
Hourly position – Per Diem – Non-Benefits Eligible
REPORTS TO: Hotline Coordinator